All hand tools come with a lifetime warranty through Tecra Tools. Cases follow the manufacturer’s warranty and are handled via Tecra Tools. Warranties for test equipment and power tools must be addressed directly with the manufacturer for repair or replacement. Please see our full Warranty Policy.
All returns must be pre-authorized and clearly marked "returned goods" and returned within 10 days (customer is responsible for all return shipping costs). Custom Cases, Custom Kits, Special Order Items (SPC's), Replacement Parts, Clearance/Sale/Promo Code Items and Test Equipment are Non Exchangeable, Non Returnable or Non Refundable. Exceptions may apply but not without prior authorization from Tecra Tools. Please see our full Return Policy.
Pricing Policy
All prices listed on Tecra Tools' website reflect the most accurate and up-to-date information available. If an "original price" or "discounted price" is displayed, the original price represents the price at which the product was offered in the past for a reasonably substantial period of time. Any "sale" or "discount" applies for a limited time as specified on the product page. Tecra Tools reserves the right to modify or update pricing without notice. For further details about pricing, see Terms & Conditions or please contact us at 1-800-284-0808 or info@tecratools.com.
Shipping Policy
Our website does not reflect live inventory, except for a select number of items. In stock products will ship within 72 hours. If your order is in stock, but received after 2 PM MST, your order will be processed and shipped on the next business day. If you are needing a product by a certain deadline, please reach out to us at info@tecratools.com or call 303-338-9224 and we can provide you more information. See full shipping policy at Term & Conditions.
Customer Support
For questions or concerns, please contact us at:
- Email: info@tecratools.com
- Phone: 303-338-9224 or 1-800-284-0808
- Business Hours: Mon-Thur. 8 AM – 5PM MST
